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Committed to high quality
Here at Frank Schrijver, we are dedicated to fighting against damp with a system that is efficient, safe and completely natural.
We aim for the least amount of disruption to your routine as possible, as our system is installed outside your home and at a time that suits you.
All installations are covered by our lifetime guarantee for your peace of mind, so you can be confident of not only the quality of our product, but of our workmanship and service.
We always endeavour to provide the best service and product for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.
To ensure we are able to put things right as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.
In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call us on: 01689 800 101, or write to us at; Frank Schrijver UK Ltd, Unit 4, Addington Business Centre, Vulcan Way, New Addington, Croydon, Surrey, CRO 9UG or email us at; [email protected] and we aim to respond within 14 days of receiving your complaint.
Where we are unable to resolve your complaint using our own complaint procedure, as a Which? Trusted Trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction, you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted Traders in the first instance on 0333 241 3209.
“For me Business is personal. The company bears my name and I want it be one you can trust – this is why every Schrijver installation comes with a lifetime guarantee.”